What are the clean car policy violations that renters can be held liable?
General Information
A host can report and charge a violation fee for the following eligible cleaning issues:
Biowaste or bodily fluids
Spills or waste that requires cleaning inside of vents or between the door panel and window.
Major stains or residue that covers a large area of the vehicle’s interior and would require steam cleaning or a full detail.
An extreme amount of caked on mud, dirt, sand, or insects that requires professional-level exterior detailing.
Significant amounts of pet hair.
Exceptions
A host cannot report or charge a violation fee for the following ineligible cleaning issues:
Small interior messes of items that can be thrown away, wiped up, or vacuumed (e.g., food wrappers, beverage bottles, sand, dirt, crumbs)
Exterior dirt, mud, or sand that can be removed by a car wash.
Water stains, minor food or beverage spills, or sticky substances on the vehicle’s interior or exterior
Unpleasant odors
All cars on Mobii are non-smoking vehicles. Mobii prohibits renters, guests, their passengers, and vehicle hosts from smoking in any car listed on Mobii. This policy covers the use of, but is not limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers. If there’s clear evidence that you or your passengers smoked in a car, we’ll close your account, and you’ll be unable to use Mobii.
Have more questions?Send us an email at hello@mobii.ph